Received my new Gryphon Garage Door on Friday. My order was handled by your Perth sales design consultant Chris. His knowledge and expertise were exceptional. Your installation and service was also top class, my new garage door arrived as promised! A pleasure to deal with your organization and I look forward to recommending Gryphon Garage Doors to people I know in the future.
I wanted to say Thank you for all your help with the replacement door and thanks again for letting us change the colour – happy wife happy life. This morning I spoke to Lee about some vibrations and noises we had experienced with the old pelmet and door, and he made a few suggestions regarding extra bracing. When I got home I found he not only put the bracing in, but could see there would be additional problems so he addressed them also. This guy is, in my opinion, a great asset to your team and I hope you pass the message on to him.
I would just like to express my appreciation of the service your company has provided in supplying and fitting my new sectional garage door. Paul came to quote and was extremely helpful and happy to answer my questions. The person who removed my old door and fitted the new door was reliable and worked efficiently. All in all, dealing with your company has been a good experience and I wouldn’t hesitate to recommend Gryphon to family and friends.
We were impressed beyond words when you responded to our enquiry on “Boxing Day” and then followed up with a home visit and quotation the same day!! I cannot think of any other company doing this on a Public Holiday. Your recommendations were absolutely on the button and we had no option but to commit to placing a firm order the same day.
Your company only returned to work on 6th January and 7 days later we were given a fitting date of 14th January – How good was that?
Cliff & Gay Racey
I really love my new door, I think it makes my house look like new! I would personally like to thank Colin and his colleagues, who are incredibly friendly and accommodating. Thank you for working around me for the quote and the installation.
I am very happy with the service I received and am very satisfied with the final result. Thank you for transforming my home.
First impressions are the best and lasting, less than two hours after I requested the quotation from Gryphon your consultant Chris Griffon was at our door to measure and quote. While there were a couple of other quotes cheaper than Gryphon’s it was the professionalism from your staff and the way we were treated that counted most in our decision to purchase your product.
Rob and Helen Rowe
I am just writing to say a big Thankyou for the wonderful service and product my family and myself received recently when purchasing our new carport roller door. It started firstly with Chris Griffin who was very prompt with making an appointment for a quote and was very punctual with it as well. What was even more pleasing is that Chris was extremely pleasant and courteous to deal with and it made the decision to purchase a door even easier. Chris was very helpful and understanding to our needs and the best part about our experience was that we had our new door up installed LESS than a week when I had the quote!! The installation by Ryan was outstanding! He was prompt, efficient and did a great job.
They might be just garage doors, but there is more to them than just that.
- They have heightened our security, likely resulting in reduced vehicle and home insurance premiums.
- They have added ‘finish’ to the property, albeit 25years later.
- During party times they offer an increase in floor space for partiers with concurrent privacy.
- I am told added value has occurred to the property, though one has no intent in moving on just yet.
- The neighbours say they look good.
- The housed vehicles don’t seem to get so dirty so quickly.
- Some stored junk in the carport remains stored and not filched. Perhaps that is not so good.
- They are easy to operate…
- …and the list goes on
I am writing this letter to thank you personally and GRYPHON Garage Doors for a job well done. You have found time in your busy schedule to visit us the first time around knowing that we are not yet ready to go ahead with the new door. You have patiently introduced as to your Company and helped us in selecting the Door Type and total package .
You have skillfully explained to us the advantages of obtaining a GRYPHON Garage door but at no time did you pressurise us in ordering one. After we placed the order you kept your promise of installing the Door before the end of November 2013. The installation was carried out by Richard with expertise and efficiency and in a friendly manner. Brett, we believe that you and GRYPHON have given as a good product in a prompt, friendly and professional way and both Christine and I have no hesitation in recommending your organization to our friends and anybody who will be interested.
Wanted to thank you and the team for your service and support with the recent problems we had with the garage door. We very much appreciate the swift response you provided on both occasions in getting out to see us.
Ewald and Alison Cilliers
I have had a gryphon garage door since 2001, built strong to last can only speak very highly of quality and customer service. After 12years my first repair was to the e45 German motor replacement circuit board, the service chap steve did a fantastic replacement board and customer service second to none. Will recommend Gryphon doors to anyone.
I found your team to be excellent and if asked by anyone would certainly recommend Gryphon. Thanks for your help and in 6 months when my in-laws place is built. Will be in touch to order a door from you for their garage!!!
Colin and Vicki
We would like to compliment your Sales Rep. Simon and tradesman Mark for their professionalism in installing our roller door. We are very happy with the roller door, it is operating very quietly and smoothly. We highly recommend your company to our family and friends.
Spencer and Sandy
My garage door is now working perfectly your technician was extremely efficient and very professional, we are very happy with the service.
Kurt and Vivian
We were extremely happy with Alan’s installation he was honest, hard working and meticulous. We cannot believe the difference between this door and the old one. I was glad to see that the right man was sent for the job: Alan’s excellent work has renewed my faith in Gryphon Garage doors.
Thank you for rectifying this situation, I appreciated the communication and choice of installer for this job. You also stuck to the promised date of installation which as I know in trade is not always easy to achieve.
I was glad to see that you took this issue seriously and made the appropriate modifications to prevent a disaster from occurring.
I just wanted to thank Gryphon Doors for their service on getting me a quote on a Sectional Door the work of the installers and the professionalism as they went about their work, I’m so happy with my Sectional Door and I have recommended Gryphon Doors to a few friends, thank you. You guys were amazing!
We are very impressed by prompt and efficient action taken, which led to the resolution of the issue with a minimum of fuss.
We would also like to specifically convey our thanks to Paul, too. Shon was present when Paul was working on the door and he asked me to pass on how much he appreciated Paul taking the time to explain the nature of the problem and the thorough job he has done in making sure that it won’t reoccur.
So again, thank you. I’d have no hesitation in recommending your company to a friend, thus far we have been very impressed with all aspects right from the initial contact, quote and purchase, the installation process, the product itself and – when a glitch occurs, as will occasionally happen with any product – the follow-up service.
Tanya and Shon
We had our garage door installed on the 25th March – absolutely love it. Service was great from the initial quote, through to the ordering and the exceptionally fast install! Many thanks – the garage door really is a quality product. It is almost silent by comparison to our neighbours door – their jaws almost hit the ground when they heard (or didn\’t hear) ours!
This is just a short note of thanks for the outstanding “after sales support” that we received from your company when we recently purchased your garage doors.
I always consider that a company shows its true colours in the “after sales support” area, when one encounters some problems, after the deal is done and the equipment purchased. Your company I must say, has proven itself to be excellent or in actual fact, exceptional in the “after sales support” area, as far as we were concerned. All problems were addressed to our total and complete satisfaction. The standard demonstrated by your company would be more akin to an excellent German firm, in my humble opinion [having lived in Europe] and as a result, it is without any hesitation that I will recommend your company to all who have an ear to hear! The product you market [garage doors] are of a very high quality and I must say it again, that you’re “after sales support” is exceptional and rarely found in Australia these days.
As a result of my very happy experience in dealing with your company, may I respectfully request a dozen of your business cards in order for me to promote your company?
Once again in closing, my sincere thanks to you and please also convey my heartfelt thanks also to the excellent tradesman that carried out the “after sales” corrective action at my home.
Hi just wanted to pass on my gratitude for the service I received from Brett in Perth after hours pairing my remote control. Absolute outstanding service. Congratulations!
Thanks for your response. So happy and thanks for coming to the party and giving the small fish owner builders a fair go.
Your team as a whole did a great job at installing our garage door and we are very happy with the final product.
Eric and Maricar
I always recommend Gryphon Garage Doors to people who want a Garage Door and as I explain to them – there is ALWAYS fantastic after sales service.
Just to let you know, my Manager has just bought a house south of the river and is so impressed with the service your company has provided.
It is solid as a rock and hardly makes any noise and looks great!