What To Know Before Hiring A Garage Door Repair Company

Article , House   Brett Rowley  | 18 August 2022

When it comes to servicing or repairing a garage door, it can be hard to figure out what company to trust. Keep reading below to learn how to pick out a company and the questions to ask. 


What is the best company for garage door repair?

When looking for a Perth garage door company, it can be hard to know who to trust. Thankfully, there are a few options in the area, including Gryphon Garage Doors. Whether you are looking for roller door repairs Perth wide or garage door repairs Perth wide, these companies have you covered. 

It is worth noting, however, that when you look at the garage door prices Perth can offer, you won’t get the same answer. Each company has different methods, labour costs, and certifications that change the price. 


What to Look For In A Company?

When you are looking at companies, there are some things to check out before making up your mind. 

The first is to not be in a rush to just pick one company. Keeping a couple at the top of your list for most of the process can be helpful. 

For example, you can request bids from all of them to get an idea of costs. You may just need a garage door roller repair and assume that every company will charge you similarly, but that isn’t always the case. Getting multiple bids can help you see if one company is charging too much, or if one is even charging too little, which can be a sign of inexperienced workers and cheap labour. 

Also, ask around for recommendations. It is unlikely that you are the only one in your family or neighbourhood that has needed a garage door repaired. They may be able to recommend a company that they liked or, just as importantly, a company that they didn’t like and that they wouldn’t trust to come and fix their garage again. 

There are some other warning signs as well that you can look out for to help you eliminate some not-so-trustworthy companies. 

One example of this is excessive advertising. If a company you’ve been looking at pops up everywhere, including online ads, local papers, and public advertisements, it may mean that they are spending so much on advertising that they are likely charging high prices. 

Companies that operate under multiple names are a warning flag as well. If their advertisement name is one thing, but the company you call goes under another, it is a sure sign that they are hiding from bad reviews or something worse. 

You should also simply trust your gut. If you get a strange feeling when talking to the company, even if you can’t place it, trust it. If you don’t feel at ease, there are other companies to try that may make you feel better. 


What Should You Ask Your Garage Door Company Before Hiring?

On top of researching the companies you are thinking about using, you also want to ask your company some questions. This will help determine if they are trustworthy, code compliant, and have their customers’ best interests in mind, instead of just trying to make a quick profit. 

Warranties and guarantees are also good questions to ask. What services are they offering you past just replacements or repairs? Are these parts under warranty by them, the company that created the parts, or both? Also, ask them why they use the parts they do. Is it because they get a good deal, they have a partnership with the company, or simply because they are trustworthy?

You can also ask about their history. While this is something you can easily look up online, and should, seeing how they respond to the question can help you to determine if they are trustworthy, know about their company, and care about it. 

Check that they cover the exact variety of door you have. For instance, do they cover sectional doors?

Another great question is qualifications. You want to know not only about the qualifications of the company you are using but also of the person servicing the garage door as well. While it may feel uncomfortable to ask them their qualifications before starting a job, having that little bit of proof and knowing you have someone experienced can take a lot of worries and stress off of your shoulders. 

If confronting someone in person is scary, you can also talk to the person you are setting up an appointment with and ask who will be servicing you. Then you can ask about their qualifications from them. This has the additional benefit of giving you time to research the qualifications and see if they are legitimate or not before someone shows up at your door. 


What kind of maintenance do garage doors need?

Generally, you want your garage door serviced a minimum of once a year. This will include basic maintenance such as lubricating areas, tightening any loose connections or bolts, and adjusting tension in the springs as needed. 

You can do this yourself if you are handy, but having someone come and do the check for you helps to prevent any problems and the future that may arise without you noticing. 

You can conduct monthly checks yourself, looking to make sure everything is moving smoothly, that nothing seems broken, and that everything sounds good. If something seems off, get a garage door service done immediately. 


Is it better to repair or replace a garage door opener?

If you are debating between repairing and replacing a garage door opener, it probably comes down to cost. A garage door motor replacement cost, if that is the issue, isn’t cheap. You can generally expect to pay anything between $220 and $550 easily. The opener alone can cost upwards of $150 depending on the model and make. 

Sometimes, if the part is old, and hard to get to, or if you have outdated electric garage doors, it may be worth doing a whole garage door replacement.

However, sometimes you just need a simple part to do a garage door repair and the price can be well worth it to have your garage door fixed and operating again. 


Why should you service your garage door?

Besides catching any problems that might arise with your garage door early, getting the door serviced once a year can reduce the amount of garage door replacements and garage door repairs you will need in the future. 


Who can help?

If you think your garage doors could do with some maintenance, repair or replacement, Perth company Gryphon Garage Doors are a good bet. Contact them here. They have 25 years experience, so these people really know the garage door business (with all its ups and downs). Being the designer, supplier and installer means they’re a one stop comprehensive solution for all your garage door needs.

Brett Rowley

Brett is a garage door expert who also runs Gryphon Garage Doors. He strives for great customer service, excellent product knowledge and constant innovation.